How often do you need help with your computer? Do you call technical support when you do? My brother called me a few days ago and had a problem. When I said you should all technical support his reply was ” I did, I called you. You’re my technical support” While I am super flattered that he thinks I can do all that the truth is I actually have a technical support guy.
My computers (yes there is more than one) are more than just old. I think was actually put out when computers were first built and it needs lots of love and care. Not to mention the occasional “I swear I am going to throw you in the middle of the floor!” While I can fixed minor things myself I would never assume that I could do anything on it and always take it to my guy when it needs a tune-up.
Finding the right support can be as difficult as finding the right doctor for your family. You have to find one that you can trust and that can provide you the support you need. I found mine when I had a full-scale meltdown. My computer caught a virus and I had a weekend where I needed to get some things done. I spent half the morning calling around and finally found the guy that I currently use.
My guy is great and can handle just about any problem. He can even walk me through fixing most things myself right over the phone. As for my brother he will of course continue to call me and then say “What did I call you for?” when I can’t solve the problem. Luckily his problem the other was fairly simple and I was able to help him get his computer and wi-fi back online. Although there was a lot of laughing and “just do it the way I said” before we got things solved but that is how it is when yo have a younger brother.